Returns | De Marchi Cycling
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Returns
In compliance with the European Distance Selling Regulations, European customers can return products purchased on demarchi.com for refund within 14 days of receipt in new and unworn condition and with the original packaging. De Marchi's policy extends the above term to 30 calendar days.
In order to return your product you just need to communicate it via regular mail, fax or e-mail at the addresses as per our contact information paragraph below. Before proceeding with shipment, please wait our e-mail confirmation. All returned products must include proof of purchase. Products that does not comply with the above requirements can not be accepted for return. Products purchased on websites other than demarchi.com must be returned where they have been originally purchased and are subject to the conditions of sale of that specific seller. Product purchased on demarchi.com can be returned at the following address:

De Marchi 1946 S.r.l.
Returns Dept
Via XXIV Maggio, 120
31015 Conegliano (TV)
Italy
Return shipment costs are at customers' charge. After receipt of goods De Marchi will check the above parameters and refund the product cost within 14 days with the same method used for payment.
Faulty items can be returned within 24 months for repair or replacement. In the event that this is not possible, we will offer a refund. Faulty products must be returned with the same procedure as described in the previous paragraph and must be washed before shipping at the address above with original proof of purchase. Customers are responsible for return shipment cost. Normal wear or improper use are not classified as faults. Faulty items will be repaired, substituted or refunded within 14 days from when they are received.
This page is subject to change without notice.

For futher information:
e-mail: info@demarchi.com
Phone: +39 0438 400 037
Fax: +39 0438 401977
Office hours:
from Monday to Friday h. 8-12 / h. 14-18