Terms and conditions | De Marchi Cycling Online Shop
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Terms and conditions of use and sale
Terms and conditions of use and sale
De Marchi 1946 S.r.l. (hereafter referred to as "De Marchi" or "the company") provides website feature and other services to you when you visit or shop at demarchi.com (hearafter referred to as "the website"). De Marchi provides services and sells products to you subject to the conditions set out on this page. By using De Marchi Services, you agree to be bound by these conditions. If there are any questions regarding our terms and conditions, please do contact us at info@demarchi.com.
Company information
De Marchi is a registered trademark of De Marchi 1946 S.r.l., an Italian company with following registered address: Conegliano (TV), Italy, via XXIV maggio n. 120. Partita I.V.A. 04861070268 - N. REA 404503.
Contact information
Please contact us if you require assistance regarding your order or the use of our website, via e-mail: info@demarchi.com
phone: +39 0438 400037
fax: +39 0438 401977
Office hours:
Monday through Friday 8:00 am - 12:00 pm and 2:00-6:00 pm. We are closed on Saturdays and Sundays and during certain holidays.
Registration
In order to access certain services in our website you may need to register. It is your responsibility to provide accurate information during registration. The collection and storage of personal information by De Marchi is subject to the Italian privacy law. In order to visit our website, register and make purchases you agree to our website terms and conditions.
Orders and payments
All orders are only payable with credit card via Paypal. To place an order you will be requested to provide personal and card payment details or your Paypal information to Paypal. To place an order you are requested to agree with Paypal's terms and conditions of use. For further information you can refer to paypal.com.
By placing an order you confirm to be owner of the credit card or Paypal account used for the transaction or that you have authority from the card or account holder to make the payment.
All orders are subject to stock availability. Products added to your basket on our website are not intended to be reserved for you until payment is made and are otherwise available to other customers browsing our website at the same time. Once payment is made, stock will be reserved for you and subsequently prepared for shipment.
Once order is successfully received you will be sent a confirmation via e-mail to include all relevant information related to your purchase, including order number, price and delivery method including the shipping address you supplied. De Marchi ensure to deliver the goods within a maximum of 30 working days from the date of purchase.
Invoicing
Each order is only shipped with an invoice when this option is selected before checkout.
Pricing
All prices are in Euro and include Italian V.A.T.. For orders to be shipped outside of Europe and the UK, Italian V.A.T. will be removed from total at checkout. Prices do not include importation taxes for countries outside of Europe and the UK. Customers are responsible for additional taxes if applicable and could be requested to pay for such taxes by either the courier or local custom authorities.
Pricing could be partially or totally inclusive of shipping subject to conditions such as reaching of certain minimum amount of purchases and/ or limited to certain countries or territories, during certain periods. All such conditions will be clearly communicated on our website before check-out.
Price adjustments
Periodically, De Marchi could run discounted pricing on specific items or services (such as shipping costs) as a promotion or a sale. Such discounts will be clearly communicated on in advance on our website.
Delivery of goods
De Marchi will usually ship within the next working day after receiving payment. Shipping costs are indicated in the specific page of the site. Shipments will be made through international express couriers.
Returns & exchanges
In compliance with the European Distance Selling Regulations, European customers can return products purchased on demarchi.com for refund within 14 days from when they are received, provided that such products are returned ) in new and unworn condition, in the original packaging. In order to return your product you just need to communicate it via regular mail, fax or e-mail at the addresses as per our contact information paragraph above. Before proceeding with shipment, please wait our e-mail confirmation. All returned products must include proof of purchase. Products that does not comply with the above requirements can not be accepted for return. Products purchased on websites other than demarchi.com must be returned where they have been originally purchased and are subject to the conditions of sale of that specific seller. Product purchased on demarchi.com can be returned at the following address:

De Marchi 1946 S.r.l.
RETURNS DEPT
via XXIV Maggio, 120
31015 CONEGLIANO (TV)
Italy

Return shipment costs are at customers' charge. After receipt of goods De Marchi will check the above parameters and refund the product cost within 14 days with the same method used for payment.
Faulty items can be returned within 24 months for repair or replacement. In the event that this is not possible, we will offer a refund. Faulty products must be returned with the same procedure as described in the previous paragraph and must be washed before shipping at the address above with original proof of purchase. Customers are responsible for return shipment cost. Normal wear or improper use are not classified as faults. Faulty items will be repaired, substituted or refunded within 14 days from when they are received.
Intellectual property rights
Usage of demarchi.com site does not grant rights to any copyright or intellectual property rights related to the content of the site, which is protected by national and international laws. Any site content can only be reproduced or distributed with previous express written permission from De Marchi 1946 S.r.l..
Changes of terms and conditions of use of demarchi.com
This version of the Terms and Conditions of Use has been updated on 2016/04/02. Any change we may make in the future will be posted on this page.
Liability
De Marchi can not be held responsible for any problem related to unwanted errors or act of god, even if due to malfunction or inefficiency of electronic services.
Governing law and jurisdiction
These Terms and Conditions are governed by Italian law, regardless of any translation made thereof. By using this website you agree to be subject to such jurisdiction in respect of any matter arising hereunder.
Personal data
The collection and storage of personal information submitted is governed by the Italian privacy law. Data are collected electronically and treated directly or indirectly for the sole purpose of order execution and services related to internal statistics, including sending promotional material by e-mail. In order to comply with certain fiscal, logistic and marketing activities it may be necessary to disclose certain information, for example to banks, couriers, consultants and public offices. De Marchi will not communicate any customer's information to third parties for commercial purposes. Customers are entitled to have confirmation of their data as well as to update, amend or cancel them at any time. The responsible person for customer's personal data at De Marchi 1946 S.r.l. is Andrea Velati.
For futher information:
e-mail: info@demarchi.com
Phone: +39 0438 400 037
Fax: +39 0438 401977
Office hours:
from Monday to Friday h. 8-12 / h. 14-18