RETURNS FOR A REFUND (RIGHT OF WITHDRAWAL)
In compliance with the European Distance Selling Regulations, European Union customers (including the ones living in Island, Lichtenstein and Norway) can return products purchased on demarchi.com for refund within 14 days of receipt. De Marchi's policy extends the above term to 30 calendar days, worldwide.
In order to return your product you just need to communicate it via e-mail at [email protected] specifing the full order number and the products you want to return.
Before proceeding with shipment, please wait our e-mail confirmation.
All returned products must be in unworn conditions, with their original packaging, and must include proof of purchase. Products that does not comply with the above requirements can not be accepted for return.
After receipt of goods De Marchi will check the above parameters and refund the product cost within 14 days with the same method used for payment.
Return shipment costs are at customers' charge. Customers can choose the shipping method they prefer to return the products.
Alternatively, customers can send a request to [email protected] and obtain a waybill to return the goods through a courier. The customer will be notified via e-mail of the cost of returning. In case of acceptance, the cost of the service will be deducted from the refund amount.
FREE RETURNS ON SIZE/COLOR/MODEL CHANGES WORLDWIDE
If you have received a product but would like to change the size or colorway, or would like to replace it with another product, send an email to [email protected] You will receive instructions to make the change completely free. When possible, we will send you an airway bill that you will need to print and attach outside of the package to be sent. If a return airway bill is not available, you will be instructed to ship back using a method of your choice. In this case please send the shipping receipt to [email protected] You will receive a refund for the shipping cost you have incurred up to 20 EUR within 7 working days.
Faulty items can be returned within 24 months for repair or replacement (with same product or equivalent). In the event this is not possible, we will offer a refund. Faulty units must be returned with the same procedure as described in the previous paragraph and must be washed before shipping at the address above with the original proof of purchase. Customers are responsible for return shipment cost. Normal wear or improper use are not classified as faults. Faulty units will be repaired, substituted or refunded within 14 days from when they are received.
Products purchased on websites other than demarchi.com must be returned to the company where they have been originally purchased and are subject to the conditions of sale of that specific seller.
Products purchased on demarchi.com can be returned to the following address:
De Marchi 1946
Via XXIV Maggio, 120
31015 Conegliano (TV)
This page is subject to change without notice.
For futher information:
e-mail: [email protected]
Phone: +39 0438 400 037
Fax: +39 0438 401977
from Monday to Friday h. 8-12 / h. 14-18